First: Some Items Do Not Need To Be Returned
Some Products Are Not Eligible For Return or Refund
Other products can be returned to us.
Defective Products: If your product did not work when it arrived or it broke within 30 days, we'll replace it, no questions asked. You don't need to spend money mailing it back to us, just send us an e-mail and we'll send you a replacement. If it is an electric device: Be sure you try to use the device with a fresh set of batteries. Batteries that may work in an electronic device like a remote control won't neccessarily provide enough juice to drive a motor.
Product performed poorly: If the product you ordered did not perform well and you are unhappy, let us know. We often will suggest a different product and will give you full credit toward the purchase of the suggested item. Afterall, we want you to be able to shop privately without the need to go into a store. Choose a replacement product carefully though, because we'll only send you one free replacement.
Improper Charges or Other Issues: If you feel that you were charged improperly or something else went wrong, send us an e-mail or give us a call. Within 24 hours of receiving your complaint, either by phone, e-mail, or regular mail, we will review our order database, cross-check it with our secure order server, review our credit service account, our shipping records, and reply to you. If we find any errors we will immediately credit your account. Often, if you telephone us, this entire process can take place during that one call.
Our goal is to try to make you happy with our performance as an online retailer. That includes our description of the product, ensuring the product was delivered intact, our choice of what products we offer, and the complete privacy of the entire process. That's why we will do everything we can to ensure you are happy for 30 days following your purchase.